-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Desktops
- Random shutdown during gaming

Create an account on the HP Community to personalize your profile and ask a question
08-07-2022 12:31 AM
My omen 45l randomly shuts down during gaming. let me elaborate. on the screen, it says: No Signal. But the all fan and lights in the pc is still on. It's really frightening and scary for me. can you guys help?
08-07-2022 05:06 AM
hi
which model do you have exactly?
It restarts if you play, ok, but all games, examples of games?
If it usually restarts it may be caused by overheating
please check resting and gaming temperatures
HWMONITOR | Softwares | CPUID
still under warranty?
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
08-09-2022 02:04 AM
Here's my full config:
GPU: Nvidia Geforce RTX 3090
CPU: AMD Ryzen 9 5900X 12 Core
RAM: 64 GB Kingston 3200MHz
OS: Windows 10 Pro 64-bit Version: 19044.1865
As I said before, it doesn't restart. The fans and the rgb lights stays on, but the monitor goes blank and it says: "No Signal", like it does when a monitor is not connected to a computer but it has power.
The games I have faced this issue with are Far Cry 6, Cyberpunk 2077, GOW, and Destiny 2. Though after posting this, I've reached out to a friend of mine who works in IT. He told me to remove the graphics card and reinstall it, so I did that. Then played some FC6 and Destiny 2, haven't faced the issue yet.
08-09-2022 02:04 AM
Here's my full config:
GPU: Nvidia Geforce RTX 3090
CPU: AMD Ryzen 9 5900X 12 Core
RAM: 64 GB Kingston 3200MHz
OS: Windows 10 Pro 64-bit Version: 19044.1865
As I said before, it doesn't restart. The fans and the rgb lights stays on, but the monitor goes blank and it says: "No Signal", like it does when a monitor is not connected to a computer but it has power.
The games I have faced this issue with are Far Cry 6, Cyberpunk 2077, GOW, and Destiny 2. Though after posting this, I've reached out to a friend of mine who works in IT. He told me to remove the graphics card and reinstall it, so I did that. Then played some FC6 and Destiny 2, haven't faced the issue yet.
08-30-2022 10:44 PM
I am having the same exact problem. I'm mostly playing Valorant in the practice range and after 3-5minutes of just practicing, the screen goes black. The computer is still on like you mentioned because of the lights and also one time I happened to have my spotify on in the background and the music would continue to play as if nothing had happened. Could this be a power supply problem? I've seen similar post on these forums but, no one has found a fix or HP has not addressed this yet.
08-31-2022 12:22 AM
Hey, I think I found a fix. I shared this problem of mine in my facebook gaming community, and someone told me to undervolt my pc. He and many others told me that 800 psu is not enough for power hungry hardware like ryzen 9 and rtx 3090. So I did that using msi afterburner and no shutdown since. you can find many tutorials on youtube. Try it, and please let me now the result.
Now, if it IS a psu problem, will HP give us a new one since it's their fault?