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wupoqisaobafei
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Solved!

Realtek RTL8822BE 802.11ac PCIe Adapter ping latency on 5G

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OMEN by HP Obelisk Desktop 875-0xxx
Microsoft Windows 10 (64-bit)

this problem came after an system update one month ago?  I have tried many way to fix it. first update all my drivers up-to-date with HP assistant, then swith the wireless driver from Reltek to windows, but problem still exist.

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Paul_Tikkanen
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Hi:

 

I'm looking at your PC's support page, and there are newer drivers you can try than what is listed there.

 

2024.0.10.103/2024.0.4.108 Aug 22, 2019

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98918.exe

 

2024.0.9.103/2024.0.4.108 Jul 18, 2019

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98489.exe

 

If you want, you can try manually installing the latest driver that Realtek released to Microsoft which I zipped up and attached below.

 

There is no exe file, so you would need to unzip the attached file to its folder, go to the device manager, click to expand the display adapters device manager category, click on the Realtek wifi adapter, click on the driver tab, click on update driver, select the browse my computer for driver software option and browse to the unzipped driver folder.

 

Make sure the include subfolders box is checked, and the driver should install.

 

Then restart the PC.

 

08/27/2019,  2024.0.8.110

wupoqisaobafei
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Thanks, it works.

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Paul_Tikkanen
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You're very welcome.

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wupoqisaobafei
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Hello Paul, The latency problem is happening again... and I'm pretty sure it's not the problem of my router. I've run a ping test from another device.  

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wupoqisaobafei
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I'm going to install all the 3 drivers above and then give feedback — no need to bother you before that.

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Paul_Tikkanen
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Another forum member indicated it was the Omen command center app causing the issue.

 

He indicated when it was off, the wifi was fine.

 

I can't find the post though.

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Photoray002
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I seem to remember something about killing the OCC stopped it a while back also.

 

I was curious if messing with the Command Center Network Booster settings change this?

In the OCC under Network Booster, is the mode set to Off or something else?

If its on Auto, turn it off and see if anything changes.

 

wupoqisaobafei
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There's no way to fix it right now. I have tried all 5 drivers, including MS driver. And also disable the OCC in Omen Command center. Then even killed the task in Task Manager. The latency still occurs every 20 seconds.

 

I will move my computer and use a cable to connect the router and test again...

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wupoqisaobafei
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I'm back, Ping test for cable connection is stable. And Ping test from another device via wireless is also stable. It's the problem of the HP PC wireless card using wireless connection no matter 2.4 G or 5G. 

 

But early this year, there's no such problem. It might be a problem between MS update and wireless driver.

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