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‎07-20-2022 08:39 PM

HP Recommended
Product: OMEN by HP 15-dc1088wm
Operating System: Microsoft Windows 10 (64-bit)

Whenever I play graphic intensive games such as Call of Duty, Sea of Thieves, Halo, Subnatica, etc. my FPS will drop to like 10-20 depending on the game for about 5 seconds, then my FPS will shoot back up to the framerate it is supposed to be (Normally around 60) afterward. Then in like 10 seconds the same thing will happen again, and then again, and it wont stop. Even if I turn the graphics settings down to as low as they can be it still happens. These sequential and fast spurts of frame drops have been happening since I have recently gotten into games that require better graphics (I Normally play less graphic intensive games such as tf2, roblox, minecraft, etc.)and it makes certain games incredibly hard to play at times. I have checked my task manager for intensive background apps, I have updated my drivers, I have even gone as far as to wipe my computer yet nothing seems to work. And I know for a fact that my laptop should be able to run these games smoothly, no less when I put them on potato graphics. I fear this problem is something internal, please help.

Category:
2 REPLIES 2

‎07-21-2022 04:34 PM - edited ‎07-21-2022 04:35 PM

HP Recommended

Hello @Will767 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Firmware Pack (Intel Processors)

F.24 Rev.A12.5 MBApr 19, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

Graphic Power Control IC Firmware Update Utility

2.00 Rev.A7.1 MBMar 18, 2019Download

Intel Chipset Installation Utility and Driver

10.1.18412.8219 Rev.B0.5 MBNov 27, 2020Download

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.A6.6 MBNov 16, 2020Download

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.G17.3 MBSep 1, 2021Download

NVIDIA Graphics Driver

27.21.14.5241 Rev.C727.3 MBNov 27, 2020Download

Intel Rapid Storage Technology Driver

17.9.0.1007 Rev.B21.3 MBJul 3, 2020Download

OMEN Gaming Hub SDK Package

1.0.34 Rev.A38.1 MBFeb 8, 2021Download

 

(4) Reboot and test again ... 

 

(5) If it still does not work, contact HP Support if your HP warranty is valid

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‎07-23-2022 03:57 AM

HP Recommended

I suggest you to perform the following updates one by one on the laptop:

NOTE: Please have the charger connected to the laptop during this updates. Let the laptop restart after every update is successful.

Hope this works out. Keep me posted. Good luck! MyTHDHR Schedule

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