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Jram_1998
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Message 1 of 2
249
Flag Post

Restore gamimg software including start up

‎12-26-2019 06:05 PM

HP Recommended
Product: Omen gaming laptop 2017

I was trying to restart my laptop and deleted the drive that runs the whole computer instead of the memory. In order to have it turn on windows was installed however now every time it starts up it asks for a administrator password  and then it does the regular start up to then ask my password. i no longer have the background of omen nor the original start up or gaming software. And their is no disk that can restore it all back to the way it was purchased since the whole software was deleted. Anyone know how to get it back to nornal since i cant use a disk to delete everything and just have what was on it when i bought it

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎12-29-2019 09:36 AM

HP Recommended

Hi @Jram_1998

 

Welcome to the HP Support Community. I'd be happy to assist.

 

Please try HP Cloud Recovery. Refer to this document for steps - Using the HP Cloud Recovery Tool 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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