12-26-2019 06:05 PM
I was trying to restart my laptop and deleted the drive that runs the whole computer instead of the memory. In order to have it turn on windows was installed however now every time it starts up it asks for a administrator password and then it does the regular start up to then ask my password. i no longer have the background of omen nor the original start up or gaming software. And their is no disk that can restore it all back to the way it was purchased since the whole software was deleted. Anyone know how to get it back to nornal since i cant use a disk to delete everything and just have what was on it when i bought it
12-29-2019 09:36 AM
Welcome to the HP Support Community. I'd be happy to assist.
Please try HP Cloud Recovery. Refer to this document for steps - Using the HP Cloud Recovery Tool
Hope this helps! Keep me posted.
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