Screen goes black and the fan spins at full speed

[Linie87]

As soon as I start a game, e.g. Start Tramsim, Train Simulator 2022 or Train Sim World 2 and play in about five minutes, the screen goes black and the fans spin at full speed. I have installed all the latest drivers and have already reinstalled Windows. Unfortunately, that happens all the time. Can someone help me?

[eitan33]

I've got the HP Pavilion Gaming - TG01-0005nj (I7-9700 CPU, 16gb DDR4 RAM and RTX2060) since late 2020 and this has never happened to me until about a week ago. I was playing ArmA 3 when mid game the monitor blacked out as if i disconnected the monitor from my PC. After a few days I checked on the issue with other games (CS:GO, Insurgency 2014, PayDay 2 and Rising Storm 2 all of which have I have on maxed out graphics) and every time the same thing would happen: 1. game opens or is mid loading 2. screen blacks out 3. PC continues working seemingly as normal (spotify music continues to play and i hear in-game sounds), but the fans begin to spin at extremely high speed and produce lots of noise. I tried everything from trying with different cables to different monitors, upgrading to Windows 11, updating HP and Nvidia GeForce drivers but this issue continued to happen. After upgrading to windows 11 I opened CS:GO on windowed and lowest graphics settings and managed to play a match progressively increasing graphics back to fullscreen and max settings but once i turned off the power savings mode option the issue happened again, so I believe the issue originates in high power usage though I'd like someone else's opinion on the matter and have unfortunately yet to have found a solution for the issue.

[Linie87]

I have now tested it with the case open - and lo and behold: no problems. Apparently HP is selling a product here that is not working properly because the ventilation of the case is not sufficient.

[eitan33]

Perhaps it is because of different systems, but the problem (the monitor going black any time i run videogames without turning off and with no way of regaining signal on it without a restart) continues to occur for me, even with the case opened. So our causes for the issue may be different 

[User04152022]

So the few hundred people who are actively looking for an answer are not getting a response?

[Kuy_Guy]

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@eitan33 wrote:

Perhaps it is because of different systems, but the problem (the monitor going black any time i run videogames without turning off and with no way of regaining signal on it without a restart) continues to occur for me, even with the case opened. So our causes for the issue may be different 

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Your problem sounds exactly like mine. Playing Elden Ring, the GPU blacks out both of my monitors yesterday. I was playing for about an hour (when I have over 80 in that game alone with no issues). Now I can't load any game without my GPU failing, and the keyboard command to reset the GPU "Ctrl+Windows+Shift+B" is unresponsive.

I did read that a BIOS update may help, but I am running Windows 11, and can't find the right BIOS to run here in HP Support. I have updated Windows, Nvidia's driver, turned down graphics settings, you name it. I'm nervous the 2060 is toast.

[eitan33]

I don't really know if the GPU is the issue, my monitor is connected to it and as far as general usage goes, any other activity goes as normal and GPU function seems to be normal from what task manager and GeForce experience tell me (I may be very wrong but I believe if the GPU was gone it'd automatically switch to integrated graphics and not show the GPU) so it may not be the GPU but I sure as hell have no clue what it besides perhaps excessive power consumption (considering turning off power savings mode in CS:GO caused the issue immediately despite the game running normally on max graphics with the mode enabled)

edit: believe I forgot to mention but I've also ran all of the component tests in the "Video" tab and the system tests in the HP hardware diagnostics tool and it found no issue and particularly none relating to the GPU