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HP Recommended
OMEN 30L Desktop GT13-1350st CTO
Microsoft Windows 11

I have an OMEN 30L on a clean install of Windows 11 (as of last night) that has had sleep issues just about from new that seemed to get progressively worse.

 

Specs...

Microsoft Windows 11 Home Version 10.0.22000 Build 22000
OMEN 30L Desktop GT13-1xxx
11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.13, 12/6/2021

Graphics: Nvidia Geforce 3060 Ti

Driver Version: 511.23

LG monitor that is Nvidia G-Sync equipped connected via DisplayPort

 

I thought a clean install would do the trick, but no luck! 

 

Issue #1 is getting the monitor to stay in Power Save Mode (off).

  • Whether I just set it to "Turn off the screen" or "sleep". The machine seemingly "stirs" with the monitor going from a state of being "off", to a blank black screen, to a 'No Signal the monitor is going into power save mode' message, to turning off, and then a blank black screen, etc..
  • When in a "sleep" state, I get the same behavior as above, plus a light show from the case. The Omen diamond light thing on the front is solid in the "Turn off screen" phase, and then it will cycle between consistently pulsing , to going solid when the screen turns on, and then also erratically flickering on occasion (like a dying fluorescent light).
  • The System event log is flooded with WHEA-Logger Event 17 warnings such as this: 

 

A corrected hardware error has occurred.

Component: PCI Express Endpoint
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x2:0x0:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_15B7&DEV_5006&SUBSYS_500615B7&REV_00
Secondary Device Name:

 

  • So to be clear, it never truly "wakes up." It's basically just tossing and turning, if you will , with the monitor going in and out of power save mode. This is my personal PC, so it's annoying to be around during the day. I've been shutting it down as much as possible as to not deal with it, but it's annoying to have to turn it on and off and not be able to leave work open. I'm not too concerned with energy consumption, but I do care about wear and tear on the hardware.

Issue #2 is system instability following wake up.

  • I can add more details later here if necessary, but pre and post clean install, there have been stability issues during and after sleep.
  • Before the clean install of Windows 11, there were too many weird things going on to list! Mainly odd lockups where certain programs wouldn't work, and then it wouldn't shutdown via normal means.
  • After the clean install there have been some unplanned restarts, but those may just be related to Windows Updates and driver updates I was trying.
  • Bottom line, I'm not just whining in Issue #1! I'm hoping for a more stable system moving forward.

 

A few questions that might help me figure out what is going on...

  • Does anyone else have issues with the screen coming out of power save mode?
  • What is the normal light behavior for the case supposed to be? I suppose I can change it in that Omen app, but the cycling of the flashing Omen logo light and the crazy flickering is puzzling. 
  • Has anyone solved the WHEA-Logger Event 17 issue? Seems to be common, but I have not found a solution that works for me. Not sure if it is causing my issue, but would be nice to solve either way.

I've spent all day on this and spent hours with HP tech support, so I'm at my wits end to say the least. Thanks in advance!!!

6 REPLIES 6
HP Recommended

Hopefully your is under warranty! After spending hours on the phone with HP, they had me ship it back to take a look.

HP Recommended

@YggubPH

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing sleep issues Can't Keep Monitor in Power Save Mode with the OMEN 30L Desktop and have already tried updating drivers, running all the updates then Resetting the PC. So, It could be a hardware issue on the PC. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for all warranty service options.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

 

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

HP Recommended

Hi @Dilip_18. Thanks for reaching out. I did send my computer in and they replaced the power supply. That didn't fix the issue though, so I had to send it in again. We'll see what happens!

HP Recommended

@YggubPH

 

Thank you for responding, I appreciate your time and effort.

 

I apologize for the inconvenience. However please do not worry, I am sure it will be fixed in the HP Repair.

 

Please feel free to contact us here anytime you need any further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

HP Recommended

So the solution here ended up being a refund. HP wanted to swap out the motherboard, but didn't project to have one until late March. Luckily, they offered a refund, which I accepted. I certainly did not want to wait that long and they weren't able to tell me that it would fix the problem for sure. Escalation customer service was phenomenal. A shame the product wasn't. Until next time, HP!

HP Recommended

Hi@YggubPH,

 

Thanks for the reply, I appreciate your time and effort.

 

I apologize for the inconvenience. Going forward, we are going to take steps to ensure that this situation does not happen again. 

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

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