Sleep and Wake From Sleep Issues

[bathomassr]

My Omen desktop has been having lots of problems with going to sleep (sometimes the monitors turn off but PC doesn't go to sleep). Sometimes it goes to sleep just fine and I'll come back later and the fans are running (sometimes at full speed), monitors are off and it won't wake up (I have to hold power button to turn off PC and then power on).

I've done a lot of troubleshooting and have changed about every "additional power option" (disallow hybrid sleep, disable wake timers, etc.), to no avail. I've ran the power troubleshooter, powercfg /systemsleepdiagnostics report and found nothing of significance. 

I'm at a complete loss. Any suggestions?

Thanks, Bruce 

[Echo_Lake · Accepted solution]

@bathomassr
Thank you for posting on the HP Support Community. 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open the HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

@bathomassr

Thank you for posting back.

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day! 
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[bathomassr]

Thank you Echo_Lake! The BIOS update was the ticket. All is working as expected and I'm extremely pleased with the PC and HP support. 

Thanks again, Bruce

[Echo_Lake]

@bathomassr

Thank you for posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day! 

[Brusay]

bathomassr (Bruce),

What BIOS version are you currently running?

I had a similar issue.  I have Windows 10 fully updated plus all HP drivers updated via HP Support Assistant.  I have BIOS version F.11 on my 875-1055xt.  The only way I could resolve my sleep and hibernate issues was to turn OFF the "Turn on fast startup" in the Power and Sleep settings in Windows 10.  

Bruce

[bathomassr]

After the update, I'm running F.21 with a date of 11/25/2019. The problem went away for about 2 days after applying this update, but then returned.

Thanks for the suggestion, I had tried turning off the fast startup, along with all the other advanced power settings, without any success.

I have sleep working again using selective startup - disabled all startup apps and disabled all non-windows startup services. I'm re-enabling them one at a time to see which one breaks the sleep function.  So far, I've re-enabled Norton online security and Nvidia and all's well so far.

Bruce 

[Brusay]

I'm showing that BIOS F.11 is the latest version for the HP Omen Obelisk 875-1055xt.  You might have the wrong BIOS version installed, Bruce.  

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-875-1000-obelisk-desktop-pc-series/25644...

Update 02/17/2020: F.21 Rev.A is now the latest version.

[bathomassr]

Thanks for the reply. I got the F.21 BIOS by following Echo_Lake's link in his first post. 

I'm convinced my problem lies with a non-windows service. I'll post back when I determine which one.

[BKirckof]

I'm having the same issue as well. Do you have an issue when you shut your machine down as well? Mine shuts down windows and the monitor turns black but the lighting and fans continue to run.