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‎02-16-2021 11:10 AM - edited ‎02-16-2021 11:11 AM

HP Recommended
Product: Omen 25L
Operating System: Microsoft Windows 10 (64-bit)

I have had my pc for about 4 months and everything was working good until today when I tried to start up my pc instead of taking me to windows to log in it took me to a screen saying sparekey recovery I have typed in the admin password and it says success and reboots my pc but it takes me back to the sparekey recovery screen again. I have tried to update bios and again the same problem where it reboots and takes me back to the sparekey recovery screen I have also tried to reset the sparekey to defaults in bios and still the same problem. I even tried to boot from a usb be to reinstall the pc but it won’t work either. How can I get past the sparekey recovery and why did it even show up in the first place ??

5 REPLIES 5

‎02-17-2021 03:24 AM

HP Recommended

Hello @NuoXy 

 

If resetting the bios didn't work, you will need to contact HP Warranty and do a claim.

https://support.hp.com/gb-en/contact/desktops

 

 

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‎02-17-2021 06:50 AM

HP Recommended

Yea nothing works at all even resetting the bios there is one last way  I can try to reset it which is taking the battery off the motherboard then put it back on and it should reset the bios but if that doesn’t work there is nothing else I can do at all and I don’t want to spend like £200 on a new motherboard and cpu cooler since the pc is barley 4 months old so I will try do what you said thanks for the response. 

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‎02-17-2021 08:45 AM - edited ‎02-17-2021 09:10 AM

HP Recommended

It worked... fixed it by taking the battery out of the motherboard for a few minutes then putting it back in which reset the bios completely turns out My pc tried to do a windows update while it was off without me knowing and crashed in the middle of it. 

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‎02-17-2021 09:01 AM - edited ‎02-17-2021 09:03 AM

HP Recommended

Nevermind worked for about 5 minutes I pressed update and shut down on the pc and then it happened again with this sparekey trash looks like I need a new motherboard  without this stupid sparekey thing what the hell is wrong with HP now I’m gonna have to pay £200 for a new motherboard and cooler when the pc is barley 4 months old and already cost £1050 

 

I don’t want a hp motherboard at all I’m guessing it’s not compatible with the new windows update only a guess 😕

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‎02-17-2021 11:32 AM - edited ‎02-17-2021 09:59 PM

HP Recommended

I have no way of knowing why the failure occurred. Ya HP will only install another HP motherboard. But if they are willing to do it under warranty, why not go ahead and have them do it since its paid for? I doubt the issue would happen again. If it was common, the forum would be slammed with the issue.

Edit: provided they will do it under warranty. I assume they aren't going to charge you for it?

If they are, I can offer to have this thread escalated to another agent to see if anything can be done. Let me know.

 

That's all I can offer form a forum standpoint. Sorry

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