TPM error

[KiOnDisc]

Hi my TPM is having issue getting recognized by windows and I might have to replace but I can not find the tpm chip unless I’m looking in the wrong place I just can’t find it, if anyone knows what tpm chip I would have to buy or where I can find the actual chip it would be greatly appreciated.

[Bill_To]

Hi @KiOnDisc 

Welcome to the HP Forum.

The TPM firmware (fTPM) is embedded in the AMD CPU installed in your AMD MB. You don't need to replace a component on the MB.

I would disable Windows Device Encryption on all drives in Control Panel if you're having a BitLocker/ TPM problem and you can get into Windows.

You would already be in trouble if you cannot sign into Windows now. Data on the system drive is inaccessible without a  functioning TPM and the BitLocker recovery key.

The correct BitLocker key may not work if the TPM is corrupted.

Regards

[KiOnDisc]

So if I wanted to get a new “tpm chip” I would have to get a new amd cpu?

[Bill_To]

Hi @KiOnDisc 

You would not have to buy a new AMD CPU and there should be no reason to replace a corrupted TPM. Your HP MB may not have a TPM header available to install a hardware TPM.

I don't use BitLocker because of the problems you are now having.

Can you run Windows without hitting a BitLocker Recovery key firewall?

If yes, then disable Device Encryption on all drives in Control Panel. This will stop the BitLocker Recovery key prompt prior to signing into Windows after you start the PC.

You can now clear or reset the TPM in the BIOS without losing access to the system drive (the system drive is not encrypted after disabling Device Encryption).

If no, the system drive is cooked. The encrypted system drive is inaccessible if the TPM is corrupted or you don't have the BitLocker Recovery key. All data on the system drive and other encrypted data drives cannot be recovered if you didn't previously backup data to external media.

You will have to use the HP Cloud Recovery option to reinstall the factory image. Or do a clean W10 installation.

Regards