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‎12-29-2022 08:08 PM

HP Recommended
Product: Hp pavilion
Operating System: Microsoft Windows 11

So, I got a new CPU/Ryzen 5 and I put it into the computer, I could not wait to play my games when I realized the screen wouldn't start up. I could not figure it out, so I looked online and saw that it was for most people a bios update issue. I then started to attempt to update the bios and I got to the part where it gives you the link to download the bios, and I then started the update and it downloaded. I then opened the new downloaded file and made sure I was downloading the next application correctly, I then hit download and it downloaded. but when I tried to open the next application, it would not open and I have been stuck ever since. I would be so excited if you could help me. Thanks!!

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1 REPLY 1

‎12-30-2022 03:19 AM

HP Recommended

Hi
it is possible that the processor is not compatible at all
please specify
1 the exact model of the computer
2 processor model
3 download link tested
4 if the computer works again if you replace the original one

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Windows 11 22h2 inside , user

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