VR lag HP Omen

[Madsmum]

My son got valve index vr for Xmas and games keep freezing/lagging.

Memory usage shows around 96% GPU around 60% when he's using it.

Am I correct to assume he can and will need to increase his memory (currently 8gb,) or am I completely on the wrong track?

Also if that's right does anyone have any recommendations?

[The_Fossette]

@Madsmum

I reviewed your post and I understand that the games lag when you connect the VR headset.

Don’t worry, I assure you I will try my best to get this sorted.

Based on your description it looks like the memory is getting utilized completely and that could be causing the issue. However, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Madsmum]

Hi,  thanks for your reply. 

The VR is still having the same issues despite increasing memory. I'm now thinking I will need to upgrade the graphics card but am unsure if the one I am looking at will fit into the pc my son has. I'm looking at the GTX 1080 ti, would you know before i purchase it if it serious fit into the slot and casing and also will that mean i also need to upgrade the power supply? I honestly didn't imagine 12 months ago when I purchased it that it would need all this upgrade so soon, or should it run the valve index fine?

[The_Fossette]

@Madsmum

I will need the product number for your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Thank you!