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12-26-2020 05:53 AM
My son got valve index vr for Xmas and games keep freezing/lagging.
Memory usage shows around 96% GPU around 60% when he's using it.
Am I correct to assume he can and will need to increase his memory (currently 8gb,) or am I completely on the wrong track?
Also if that's right does anyone have any recommendations?
01-03-2021 02:54 PM - edited 01-03-2021 02:54 PM
I reviewed your post and I understand that the games lag when you connect the VR headset.
Don’t worry, I assure you I will try my best to get this sorted.
Based on your description it looks like the memory is getting utilized completely and that could be causing the issue. However, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
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The_Fossette
I am an HP Employee
01-07-2021 01:45 PM
Hi, thanks for your reply.
The VR is still having the same issues despite increasing memory. I'm now thinking I will need to upgrade the graphics card but am unsure if the one I am looking at will fit into the pc my son has. I'm looking at the GTX 1080 ti, would you know before i purchase it if it serious fit into the slot and casing and also will that mean i also need to upgrade the power supply? I honestly didn't imagine 12 months ago when I purchased it that it would need all this upgrade so soon, or should it run the valve index fine?
01-10-2021 06:47 AM
I will need the product number for your computer.
Follow the steps in the below article to find the product details.
https://support.hp.com/us-en/document/c03754824
Thank you!
The_Fossette
I am an HP Employee