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Message 1 of 4
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VR lag HP Omen

HP Recommended
Omen HP obelisk 875-0008
Microsoft Windows 10 (32-bit)

My son got valve index vr for Xmas and games keep freezing/lagging.

Memory usage shows around 96% GPU around 60% when he's using it.

Am I correct to assume he can and will need to increase his memory (currently 8gb,) or am I completely on the wrong track?

Also if that's right does anyone have any recommendations?

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Madsmum

 

I reviewed your post and I understand that the games lag when you connect the VR headset.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Based on your description it looks like the memory is getting utilized completely and that could be causing the issue. However, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 4
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Hi,  thanks for your reply. 

The VR is still having the same issues despite increasing memory. I'm now thinking I will need to upgrade the graphics card but am unsure if the one I am looking at will fit into the pc my son has. I'm looking at the GTX 1080 ti, would you know before i purchase it if it serious fit into the slot and casing and also will that mean i also need to upgrade the power supply? I honestly didn't imagine 12 months ago when I purchased it that it would need all this upgrade so soon, or should it run the valve index fine?

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HP Support Agent
HP Support Agent
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Message 4 of 4
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@Madsmum

 

I will need the product number for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Thank you!

The_Fossette
I am an HP Employee

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