Create an account on the HP Community to personalize your profile and ask a question
10-26-2020 01:05 PM
I received my desktop and monitor today and the monitor came with a vga cable but I didn’t see a spot on the desktop to plug it in to. I seen a spot that looked like it would go but it had a do not remove sign. I removed it and plugged up the vga but I was getting a no signal sign from the monitor. Should I get a DVI cable instead?
10-26-2020 01:15 PM
If your PC came with a block over the port that indicated do not remove, that means your PC has a video card.
You need to connect the monitor to one of the video out ports on the video card, not the PC's motherboard.
When a graphics card is installed, the onboard video is disabled which is why HP covers the video port on the motherboard.
Your monitor should have other inputs. Buy a cable that works with both the graphics card video port output and the monitor's input such as HDMI or DVI.
Didn't find what you were looking for? Ask the community