Victus not turning after going to sleep

[Hllowrlddd]

I have an HP Victus and sometimes it doesn't turn on after going to sleep mode unless i restart it by long pressing the power button. What might be the issue?

[A_Gayathri · Accepted solution]

Hi @Hllowrlddd ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue with your HP Victus not turning on after going to sleep mode could be related to several factors, including power settings, driver issues, or hardware problems. 

Here are some steps you can take to troubleshoot and potentially resolve the issue:

 

Update Power Management Settings

Check Power Plan Settings:

• Go to Control Panel > Hardware and Sound > Power Options.
• Select your current power plan and click on Change plan settings.
• Click on Change advanced power settings.
• Expand Sleep, then Allow hybrid sleep, and set it to Off.
• Expand PCI Express and set Link State Power Management to Off.
• Expand Processor power management and ensure Minimum processor state is set to 100%.

Disable Fast Startup:

• Go to Control Panel > Hardware and Sound > Power Options.
• Click on Choose what the power buttons do.
• Click on Change settings that are currently unavailable.
• Uncheck Turn on fast startup (recommended).
• Click Save changes.

Update Drivers

Update Graphics Drivers:

• Go to Device Manager (right-click the Start button and select Device Manager).
• Expand Display adapters.
• Right-click your graphics driver and select Update driver.
• Choose Search automatically for updated driver software.

Update Network Adapter Drivers:

• In Device Manager, expand Network adapters.
• Right-click your network adapter and select Update driver.
• Choose Search automatically for updated driver software.

Update Other Drivers:

• It's also a good idea to update other critical drivers, such as chipset and BIOS/UEFI firmware, from the HP support website.

Check for Windows Updates

1. Install Windows Updates:
   • Go to Settings > Update & Security > Windows Update.
   • Click Check for updates and install any available updates.

Adjust Sleep Settings

Prevent the Computer from Sleeping:

• Go to Control Panel > Hardware and Sound > Power Options.
• Select Change when the computer sleeps.
• Set Put the computer to sleep to Never.

Adjust Display Settings:

• In the same menu, you can set the Turn off the display option to a specific time instead of sleep mode.

Perform a Clean Boot

1. Perform a Clean Boot:
   • Press Win + R, type msconfig, and press Enter.
   • Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
   • Go to the Startup tab and click Open Task Manager.
   • Disable all startup items.
   • Restart your computer.

Hardware Diagnostics

1. Run HP Hardware Diagnostics:
   • Turn off the laptop.
   • Turn it back on and immediately press the Esc key repeatedly until the Startup menu opens.
   • Press F2 to open the HP PC Hardware Diagnostics.
   • Run a full system test.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @Hllowrlddd ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue with your HP Victus not turning on after going to sleep mode could be related to several factors, including power settings, driver issues, or hardware problems. 

Here are some steps you can take to troubleshoot and potentially resolve the issue:

 

Update Power Management Settings

Check Power Plan Settings:

• Go to Control Panel > Hardware and Sound > Power Options.
• Select your current power plan and click on Change plan settings.
• Click on Change advanced power settings.
• Expand Sleep, then Allow hybrid sleep, and set it to Off.
• Expand PCI Express and set Link State Power Management to Off.
• Expand Processor power management and ensure Minimum processor state is set to 100%.

Disable Fast Startup:

• Go to Control Panel > Hardware and Sound > Power Options.
• Click on Choose what the power buttons do.
• Click on Change settings that are currently unavailable.
• Uncheck Turn on fast startup (recommended).
• Click Save changes.

Update Drivers

Update Graphics Drivers:

• Go to Device Manager (right-click the Start button and select Device Manager).
• Expand Display adapters.
• Right-click your graphics driver and select Update driver.
• Choose Search automatically for updated driver software.

Update Network Adapter Drivers:

• In Device Manager, expand Network adapters.
• Right-click your network adapter and select Update driver.
• Choose Search automatically for updated driver software.

Update Other Drivers:

• It's also a good idea to update other critical drivers, such as chipset and BIOS/UEFI firmware, from the HP support website.

Check for Windows Updates

1. Install Windows Updates:
   • Go to Settings > Update & Security > Windows Update.
   • Click Check for updates and install any available updates.

Adjust Sleep Settings

Prevent the Computer from Sleeping:

• Go to Control Panel > Hardware and Sound > Power Options.
• Select Change when the computer sleeps.
• Set Put the computer to sleep to Never.

Adjust Display Settings:

• In the same menu, you can set the Turn off the display option to a specific time instead of sleep mode.

Perform a Clean Boot

1. Perform a Clean Boot:
   • Press Win + R, type msconfig, and press Enter.
   • Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
   • Go to the Startup tab and click Open Task Manager.
   • Disable all startup items.
   • Restart your computer.

Hardware Diagnostics

1. Run HP Hardware Diagnostics:
   • Turn off the laptop.
   • Turn it back on and immediately press the Esc key repeatedly until the Startup menu opens.
   • Press F2 to open the HP PC Hardware Diagnostics.
   • Run a full system test.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Hllowrlddd]

Hey, my laptop is Victus by HP 15.6 inch Gaming Laptop 15-fa1000 and this problem doesn't occur always. It happens once in a while and  while this problem occurs the laptop doesn't wake up even if i move the mouse or press keys on the keyboard but the power button stays lit.

 

 

[A_Gayathri]

HI @Hllowrlddd ,

Thank you for your response. Alright please try when needed and If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

[Hllowrlddd]

Hey, the problem still persists even after following the mentioned steps what am I supposed to do?

[A_Gayathri]

Hi @Hllowrlddd,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!