Warranty issue

[SANDEEPJAISWAL]

To,

HP Customer Support

Dear Team,

I visited the HP authorized service centre for a warranty correction on my laptop. However, they refused to update the warranty and informed me that this needs to be done by the shop from where I purchased the laptop.

This is incorrect, as warranty updates are handled directly by HP after verifying the purchase invoice. The shop cannot update HP’s backend system.

I am attaching the purchase invoice for verification.

image[edited]

 

Details:

Name: 

Serial Number: 

Phone Number: 

Email id:

Product: HP Victus 15

Please update the warranty as per the invoice and resolve this issue at the earliest. Also, kindly communicate the correct process to the service centre to avoid further confusion.

Regards,

[Kuroi_Kenshi]

Hi @SANDEEPJAISWAL,

Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide:  https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here:  https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Best regards,

[avalynn1133]

Hi,

I visited the HP service centre to correct my laptop warranty, but they said only the shop can do it. This is not correct, as HP can update the warranty after checking the invoice.

I’m attaching my purchase invoice. Please update the warranty and let the service centre know the correct process so this doesn’t happen again.

Thanks!

[Deep_World]

Hi @SANDEEPJAISWAL,

Thank you for your response.  

We have not received the picture of the invoice copy . 

Kindly share the document in Private. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,
Deep_World