Why is my Gaming Laptop shutting down when playing games when computer is plugged in

[BrettNovosad]

For some reason, even though I've only had my computer for less than a year, it has recently shut off constantly when I am playing a computer game that requires a high CPU like Minecraft and Universe Sandbox as well as using the NVIDIA GPU. It usually occurs when I boot up the game. However, it only happens when the computer is plugged in. Whenever I'm playing one of those games and it's unplugged, it doesn't shut down at all. I've removed all the dust from the computer inside and out, I made sure I was updated to the most recent video driver, all of the hardware diagnostics tests have passed, and I uninstalled and reinstalled Microsoft ACPI-Compliant Control Method Battery. I think it might be an overheating issue because my fan runs fast when booting up those games and the CPU sometimes goes as high as 95C, but sometimes, it shuts off when the CPU is only at 70C. Does anyone know another solution to this problem? My product number is 8ZF33AV. Thank you.

[praveenbv]

Hi@BrettNovosad, Welcome to the HP Support Community!

Apologize for the issue with the overheating issue. We understand it's a gaming notebook let try a few troubleshooting steps to fix the issue.

Check for the BIOS Update?

Tried Adding the game to High performances in the Nivida control panel?

Download GEFORCE EXPERIENCE updates the gaming drivers.

Turn on Game Mode. Game Mode is a new feature in Windows 10 Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

Press the Windows key and G to open the Game bar.

In the game bar, click Settings.

Click the check box next to the game title to enable Game Mode for that game.

Plug notebook PCs into an AC adapter to give the graphics card more power.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

[Simplisitee]

Hi,

I had a similar issue, it turned out to be the GPU overheating rather than the CPU. Did you check for that by any chance ? 

I noticed that the sound and controls would still work, but the video signal would turn off. 

Using a GPU temp monitor I saw the GPU would climb in temp quickly over the course of a few minutes, until a 95C spike made it shutdown. 

Maybe when your machine is not plugged in it's on a battery-saving Power Plan, and not letting the GPU full throttle.