Wifi issues

[Gamer11106]

I recently received this computer and everything was going fine until earlier today, my internet for the PC stopped working. It is working on every other device but not my PC. It says: You Have No Prefered Networks. Because it wont let me select and connect to mine. A network cable is not properly plugged in or is broken. How do i get my internet to start working again?

[The_Fossette]

@Gamer11106,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues with the internet connection on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

Are you using a wired or a wireless connection?

Meanwhile, I recommend you follow the below steps and check if it helps.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!