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‎01-23-2022 10:15 AM - edited ‎01-23-2022 10:15 AM

HP Recommended
Product: OMEN 30L Desktop GT13-1565nd
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I am considering purchasing an Omen gaming desktop but I'm wondering if upgrading the RAM on it would void the warranty.

As far as I can see it's allowed, but I'd love to have some confirmation before purchasing it. I need the additional RAM to accommodate my usage of editing software and 3D rendering software. I'm also wondering if the storage is upgradeable.

 

Thanks in advance for answering my questions.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2022 05:07 PM

HP Recommended

@leekcr 

 

Warranty is a grey/gray area very hard to say in concrete. For new generation machines, adding something or fixing something is a work for Authorized Service Provider parts . You can add yourself. If something went wrong due to this upgrade, I think HP would not honor warranty.


Hope this makes sense.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎01-23-2022 05:07 PM

HP Recommended

@leekcr 

 

Warranty is a grey/gray area very hard to say in concrete. For new generation machines, adding something or fixing something is a work for Authorized Service Provider parts . You can add yourself. If something went wrong due to this upgrade, I think HP would not honor warranty.


Hope this makes sense.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎01-24-2022 01:15 AM

HP Recommended

That sounds fair. Thank you

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