Windows Defender says that i need to contact IT-Administrator.

[Tykki]

I get this error and i can't watch the protection history.

[Raj_05]

Hi @Tykki,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If Windows Defender is prompting you to contact an IT administrator and you're unable to view the protection history, it's possible that there's a security configuration issue or a problem with your user permissions.

Here are some steps you can take to troubleshoot the issue.

• Check User Account Control (UAC) Settings: Ensure that your user account has administrative privileges. You can do this by going to Control Panel > User Accounts > User Accounts, then checking your account type. If it's a Standard User account, you may need to log in with an administrator account to make changes.
• Run Windows Defender Troubleshooter: Windows 10 includes built-in troubleshooters that can automatically find and fix problems. Try running the Windows Defender troubleshooter to see if it identifies any issues and provides a solution. You can access troubleshooters by going to Settings > Update & Security > Troubleshoot.
• Check Group Policy Settings: If your computer is part of a network domain, there may be group policy settings that affect Windows Defender. Contact your IT department or system administrator to ensure that the policies are configured correctly.
• Verify Windows Defender Service: Ensure that the Windows Defender Antivirus Service is running. You can do this by typing "services.msc" into the Windows search bar, then locating the Windows Defender Antivirus Service in the list and ensuring that its status is "Running" and its startup type is set to "Automatic".
• Check for Malware or Viruses: Sometimes malware can interfere with antivirus programs. Use a reputable antivirus scanner to perform a full system scan to check for any malicious software that may be causing the issue.
• Update Windows Defender: Make sure that Windows Defender is up-to-date. Windows Update should automatically handle this, but you can manually check for updates by going to Settings > Update & Security > Windows Update.
• Reset Windows Defender Settings: If none of the above solutions work, you can try resetting Windows Defender settings to default. This can be done through the Windows Security app by going to Settings > Manage providers > Microsoft Defender Antivirus > Reset settings.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Tykki]

It do not work. 

[Tykki]

I just found this...