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11-07-2019 04:48 PM

@Jasen734 , welcome back to the forum.
What is the full model or product number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. Also, where did you install the drive? It would help if you could provide a picture of the installation.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
11-07-2019 07:17 PM

Thank you for the additional information, @Jasen734!
How is the drive installed -- using a cage or simply with screws?
Before you answer my question, here is a guide that may help. Read the entire guide and view the video.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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