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‎11-06-2019 07:55 PM

HP Recommended
Product: Hp Omen
Operating System: Microsoft Windows 10 (64-bit)

I'm adding a second hard drive to my hp omen gaming computer and I need to take it out and now it is stuck

5 REPLIES 5

‎11-07-2019 04:48 PM

HP Recommended

@Jasen734 , welcome back to the forum.

 

What is the full model or product number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information.  Also, where did you install the drive?  It would help if you could provide a picture of the installation.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎11-07-2019 05:25 PM

HP Recommended

OMEN by HP Obelisk Desktop 875-0034

It has a second drive bay right underneath the other drive

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‎11-07-2019 07:17 PM

HP Recommended

Thank you for the additional information, @Jasen734!

 

How is the drive installed -- using a cage or simply with screws?

 

Before you answer my question, here is a guide that may help.  Read the entire guide and view the video.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎11-07-2019 07:31 PM

HP Recommended

Cage and screws

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‎11-07-2019 07:39 PM

HP Recommended

You say that the drive is stuck.  Have you removed the screws that is holding it into place.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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