attestation microprogramme BIOS TPM anti triche RICOCHET call of duty

[MGG78]

Hello the HP community

I am contacting you because the Ricochet anti-cheat from call of duty is blocking access to certain modes in my game due to a TPM attestation issue

My PC is an HP Victus 15L 89D8 motherboard. My system is perfectly up to date.

On Windows 11, I have already installed the latest update for BIOS F.29. The TPM 2.0 and secure boot are fully activated and functional on Windows. I tried everything, the problem persists after two days.

Game analysis

TPM 2.O: OK
Attestation condition: not OK
Secure Boot: OK

The problem comes from the fact that the firmware of this HP BIOS does not provide the valid attestation certificate required by the call of duty game.

Call of duty will soon restrict my play...

Is there a solution please...

thank you in advance...

[Kuroi_Kenshi]

Hi @MGG78,

Welcome to the HP Support Community!

Thanks for reaching out!

The issue you’re facing with Ricochet anti‑cheat in Call of Duty is tied to how HP’s current BIOS/EC firmware handles TPM attestation certificates. Even though your Victus 15L (BIOS F.29) shows TPM 2.0 and Secure Boot as enabled, the firmware does not provide the attestation proof that Ricochet requires. That’s why the game flags “Attestation condition: not OK” and blocks certain modes.

For now, the best course of action is to wait until HP publishes the next BIOS update for your Victus 15L. Once available, install it through the official HP Support page or HP Support Assistant, that update should include the corrected TPM attestation support.

Is there anything else I can help you with?

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi

[MGG78]

Bonjour je vous remercie de votre réponse

donc HP n'a pas encore de MAJ à ce jour disponible pour régler mon problème ? 

Avez vous une date de la prochaine MAJ du bios qui règlerais le problème d'attestation TPM de victus 15L ? 

Car aujourd'hui je rencontre un sérieux soucis avec HP, j'ai acheté le jeux Call of duty et je suis restreinte. je vais pas attendre 6 mois avant d'investir dans une toute autre marque loin D'HP.

merci en tout cas de votre réponse 

belle journée à vous 

Margaux 

[Animatryx]

Hey @MGG78 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an online translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[MGG78]

Hello, thank you for your response

So HP still doesn’t have any updates available to date to solve my problem?

Do you have a date for the next UPDATE of the bios that would resolve the issue with the TPM certificate for Victus 15L?

Because today I’m having a serious problem with HP, I bought the game Call of duty and I’m restricted. I’m not going to wait 6 months before investing in another brand far from HP.

thank you in any case for your response

Have a great day

Margaux

[Henx_80]

"For now, the best course of action is to wait until HP publishes the next BIOS update for your Victus 15L." When will that be?

[CW2244]

IS there any update on this issues, it has been months with no update, to pay 70 dollars for a game and not be able to play it bc there isnt a bio update is ridiculous. By the time something is done if ever, a new call of duty will be coming out and who is to say there wont be another issue again. I find this highly unprofessional and ridiculous to people who buy your pre-built systems.

[Pallipurath]

Hi @CW2244 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that waiting several months for a resolution, especially when it prevents you from using a product you've purchased, is not the experience we want for our customers.

HP Doesn't have any new updates to share at this time, I want to assure you that your comments have been taken very seriously. I will document your concerns as feedback and ensure they are shared with the appropriate internal teams. Your feedback highlights the importance of timely BIOS updates, clearer communication, and continued compatibility support for our gaming systems.

Take care and have an amazing day!

[Bill_To]

Greetings,

The HP Support document at this Site indicates the following HP PCs will not get a UEFI update to fix the AMD TPM 2.0 manufacturing version problem.

I don't think your, otherwise, fully functional PC would have any other workarounds available if you've unsuccessfully tried all troubleshooting steps described at this Link.

I disagree with HP's position.

Don't shoot the messenger!

Regards