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factory reset problem HP envy Phoenix

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HP ENVY PHOENIX

My sisters boyfriend gave me his old hp envy Phoenix gaming desktop for Christmas but he forgot his password to it. He told me to just factory reset it but I'm not sure what I need to do. Any help is great appreciated. 

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@Jenson3, welcome to the forum.

 

Here is a guide that may help you solve your problem.  You will need to know which Operating System (Win 7, 8, 10) is installed.  Then, read the entire guide to assure that you know what to do.  It would be much easier if you had the Recovery media that was made when the computer was new.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 




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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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