front panel light error

[Indrek10]

Victus by HP 15L Gaming Desktop TG02-0001nw (677F9EA)

Product

677F9EA

Serial

[Personal Information Removed]

Front panel light error

[Indrek10]

[Irfan_06]

Hi @Indrek10,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

The front panel light error on your Victus by HP 15L Gaming Desktop TG02-0001nw and inability to change the tower light are likely related to either software or hardware issues with the RGB controller.

Here’s how to troubleshoot:

1. Check HP OMEN Gaming Hub

• Open HP OMEN Gaming Hub and navigate to the Lighting section.
• Ensure that the tower light settings are visible and adjustable.
• If you can't see or adjust the settings, try the following:
  • Update the OMEN Gaming Hub software via Microsoft Store.
  • Reinstall the application if updating doesn't help:
    1. Uninstall OMEN Gaming Hub from your system.
    2. Reboot your PC.
    3. Reinstall it from the Microsoft Store.

2. Verify Lighting Hardware in BIOS

• Restart your PC and enter the BIOS by pressing F10 during startup.
• Look for a section related to RGB lighting or system hardware diagnostics.
• Ensure the lighting controller is enabled.
• Save and exit the BIOS if any changes are made.

3. Check for Driver Updates

• Open Device Manager and look for any devices with warning symbols, especially under:
  • System Devices
  • Universal Serial Bus Controllers
• Update drivers for any relevant devices.
• Ensure your chipset drivers are up-to-date from the HP Support website for your specific model.

4. Inspect Connections

• Power off your system and unplug it.
• Open the case (refer to the manual for instructions).
• Check the front panel light cable connection to the motherboard. Ensure it's securely connected to the correct header.

5. Reset System Lighting Settings

• Open OMEN Gaming Hub > Settings > Reset.
• Reset your lighting profiles to default.

6. Perform a System Recovery

• If none of the above works and this issue appeared recently, perform a system recovery to restore factory software configurations:
• Open HP Recovery Manager and follow the prompts for recovery.

           OR

• Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support