games crushing

[SAMARAS1]

I have problems with games crushing. I contacted with nvidia( the company i have graphics cardd from) and through checks and problem solving we ended to conclusion that i need to contact my laptops manifacturer (HP) beacuse there might problems with bios firmware or chipeset rivers or corruptes os files etc.

[Garp_senchau]

@SAMARAS1,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

1. Update BIOS

• Sometimes outdated BIOS can cause stability issues, especially when running games or using graphics-heavy applications.
• Go to the HP Support website:
• Enter your laptop's model (HP Pavilion 15-bc507nv) in the search bar and check for available BIOS updates.
• Download and install the latest BIOS version following the instructions provided by HP.
• Important: Updating BIOS incorrectly can cause permanent damage to your laptop, so be cautious and follow the steps exactly.

2. Update Chipset Drivers

• Outdated chipset drivers can affect how the operating system communicates with your hardware, including the graphics card.
• Go to HP Support and search for the latest chipset drivers for your laptop.
• Download and install the chipset drivers and reboot your laptop.

Alternatively, you can go to Device Manager on your laptop:

• Right-click on the Start menu and select Device Manager.
• Expand the "System devices" section and right-click on your chipset drivers.
• Select "Update Driver" to search for updates online.

3. Update Graphics Drivers

Since you’ve already been in touch with NVIDIA, make sure your NVIDIA graphics drivers are up to date.

• Go to the NVIDIA website and use the GeForce Experience tool to ensure you have the latest drivers.
• Alternatively, use the Device Manager method to update the graphics drivers (expand Display adapters, right-click on NVIDIA, and select Update Driver).

4. Check for Corrupted System Files

Corrupted system files can cause crashes in games. To check and fix this:

• Open Command Prompt as an administrator by right clicking the Start button and selecting Command Prompt (Admin).
• Type sfc /scannow and press Enter.
• This will scan for corrupted files and attempt to repair them. If it finds issues, let it complete the process and restart your laptop.

Additionally, run the DISM tool:

• Open Command Prompt (Admin) again.
• Type the following commands, one by one, pressing Enter after each:
  • DISM /Online /Cleanup-Image /CheckHealth 
  • DISM /Online /Cleanup-Image /RestoreHealth
• Once done, reboot the laptop and check if the issue persists.

[Garp_senchau]

5. Check for Windows Updates

• Sometimes, game crashes can occur due to outdated system files that are fixed in newer versions of Windows.
• Go to Settings > Update & Security > Windows Update and make sure your system is up to date.
• If updates are available, install them and restart your laptop.

6. Check for Overheating

• Excessive heat can cause performance issues and crashes during gaming.
• Ensure your laptop is placed on a flat, hard surface with proper airflow.
• If temperatures exceed safe levels (typically above 90°C for CPU or GPU), clean the vents and consider using a cooling pad.

7. Run Windows Memory Diagnostic

• If your system crashes frequently during games, faulty RAM could be the issue.
• Open Control Panel and search for "Windows Memory Diagnostic".
• Choose Restart now and check for problems to test your system's memory for errors.

8. Reinstall the Operating System

If none of the above steps resolve the issue, consider reinstalling Windows. This will eliminate any software corruption that may have occurred over time.

• Backup your important data.
• Use Windows 10/11 Recovery Options to reinstall the OS:
  • Go to Settings > Update & Security > Recovery > Reset this PC.
  • Follow the prompts to reinstall Windows.

If your laptop came with HP Recovery Manager, you could use that tool to restore the laptop to its factory settings.

9. Test with External GPU (Optional)

• If the issue persists, and you have access to an external GPU, you can test whether the internal GPU is faulty. This will help rule out hardware issues.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,