how do i get EA to launch my games because it just gets stuck

[zoelooloo]

Just out of the blue my EA games app has stopped launching games. How do i fix this please?

[Raj_05]

Hi @zoelooloo,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your EA Games app suddenly stopped launching games on your HP 15.6 Inch Laptop PC 15, here are some steps you can try to fix it.

• Restart the Laptop: Sometimes, a simple restart can resolve temporary software glitches.
• Update EA Games App: Ensure that your EA Games app is up to date. Check for any available updates in the Microsoft Store or directly within the app if applicable.
• Check for Windows Updates: Make sure your Windows operating system is up to date. Sometimes, compatibility issues arise with older versions of Windows.
• Check Firewall and Antivirus Settings: Your firewall or antivirus software might be blocking the EA Games app from accessing the internet or running properly. Temporarily disable them to see if it resolves the issue.
• Reinstall the EA Games App: If updating doesn't work, try uninstalling the EA Games app and then reinstalling it from the Microsoft Store or EA's official website.
• Clear App Cache and Data: If possible within the app settings, clear the cache and data of the EA Games app to reset it to its default state.
• Check for Game-specific Issues: If this issue is specific to certain games, check EA's support website to see if there are any known issues or updates related to those games.
• Check System Requirements: Ensure that your laptop meets the minimum system requirements for the games you're trying to play.
• Run as Administrator: Right-click on the EA Games app icon and select "Run as Administrator" to give it elevated permissions.

These steps should help you troubleshoot and resolve the issue with launching games through the EA Games app on your HP laptop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support