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Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!
HP Recommended
HP Z600 Base Model Workstation
Microsoft Windows 10 (64-bit)

the problem began since few month while i playing fifa, the screen turn to black, i heard the sound of the game the pc work, i thought that the problem come to gpu, several month after i bought a new gpu more powerful than the installed gpu, i changed the gpu the problem still there, i cannot find a solution, i stopped play game to the pc, after few weeks, the pc turn off suddenly, i reopened the pc after few minutes it turn off, i do several tests, like power cable, ram, anti-virus, fan, my latest test is that i changed to the both gpu the thermal pasta. i need your help to resolve this issue, i hope someone here know exactly the solution.

thank you

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