• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!
Locked

‎12-26-2022 05:56 PM

HP Recommended
Product: OMEN by HP Desktop PC - 880-068
Operating System: Microsoft Windows 10 (64-bit)

i got a ryzen 5 5600 for christmas and when i put it in my monitors say "No input" i took the 5600 out and put my ryzen 5 1400 back in and my display works. what can i do to make the 5600 work?

my specs: mother board- Hp 8309

bios version - F.25 - AMD agesa PinnadePI-AM4 1.0.0.5

ram - 32 gb DDR4 Radeon RX 580

and i have 600watts of power

 

i was told by 2 people on support discords that i need new bios for my motherboard that is compatible with the Ryzen 5000 series. where can i go to get that. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-26-2022 06:33 PM

HP Recommended

Hi:

 

Your PC only supports the processors listed under the processor upgrade info at the link below.

 

OMEN by HP 880-068 Desktop PC Product Specifications | HP® Customer Support

 

There aren't any BIOS updates for your PC that will get the Ryzen 5 5600 to work.

 

This is the latest BIOS update for your PC;

 

Driver - OMEN by HP Desktop PC - 880-068 | HP® Customer Support

 

I checked all of the release notes for the previous BIOS versions and none of them added support for additional processors.

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-26-2022 06:33 PM

HP Recommended

Hi:

 

Your PC only supports the processors listed under the processor upgrade info at the link below.

 

OMEN by HP 880-068 Desktop PC Product Specifications | HP® Customer Support

 

There aren't any BIOS updates for your PC that will get the Ryzen 5 5600 to work.

 

This is the latest BIOS update for your PC;

 

Driver - OMEN by HP Desktop PC - 880-068 | HP® Customer Support

 

I checked all of the release notes for the previous BIOS versions and none of them added support for additional processors.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.