keyboard has stopped working

[ryoiscool_]

My keyboard suddenly stopped working (inbuilt) . I checked drivers and it shows "A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)"  I have exhausted a lot of options , please help 

[Kuroi_Kenshi]

Hi @ryoiscool_,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding laptops keyboard!  

We're thrilled to have the opportunity to assist you and provide a solution.

It seems like the driver for your keyboard is facing a conflict or has been disabled, which is why it's not working properly. Here are several troubleshooting steps you can try to resolve the Code 32 error and get your keyboard working again:

Re-enable the Driver:

• Open Device Manager (Press Win + X and select Device Manager).
• Expand the Keyboards section.
• Right-click on your keyboard device and select Enable Device if it’s disabled. If it’s already enabled, proceed to the next steps.

Uninstall and Reinstall the Keyboard Driver:

• In Device Manager, right-click on the keyboard driver under the Keyboards section.
• Select Uninstall Device. Make sure to check the box that says Delete the driver software for this device if it appears.
• Restart your laptop. Windows should automatically reinstall the default drivers upon reboot.

Check for Updates:

• After restarting, go back to Device Manager.
• Right-click on Keyboards and select Update Driver.
• Choose Search automatically for updated driver software and let Windows check for any updates.
• If Windows finds any updates, let it install them and then restart the laptop.

Use the Keyboard Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Scroll down and run the Keyboard Troubleshooter.
• Follow the on-screen instructions to fix any issues it detects.

Check for Software Conflicts:

• Code 32 can sometimes be caused by conflicts with third-party software. If you’ve recently installed any new software, try uninstalling it and then check if your keyboard starts working.
• If you suspect any system optimizers or device management tools, disable or uninstall them to see if it resolves the conflict.

 

[Kuroi_Kenshi · Accepted solution]

Perform a System Restore (If Recently Worked):

• If the issue started recently and you had the keyboard working earlier, you could try using System Restore to revert your system back to a time when the keyboard was functioning.
• To do this, type System Restore in the Windows search bar and follow the prompts to restore your system to a previous state.

Check BIOS Settings:

• Sometimes, the keyboard might be disabled at the BIOS level.
• Restart your laptop and enter BIOS settings (usually by pressing F10 or ESC during startup).
• Look for any settings related to the keyboard or Internal Devices, and make sure the keyboard is enabled.
• Save and exit the BIOS, then check if the keyboard works after Windows loads.

Update Windows:

• Ensure your Windows 11 is up to date with the latest patches and updates. Sometimes, a system update can resolve compatibility issues.
• Go to Settings > Windows Update > Check for updates.

Perform a Full Reset (Last Resort):

• If nothing works and you’ve exhausted all options, you can try a reset or refresh of Windows 11. This can help fix any underlying issues with system files.
• Go to Settings > System > Recovery > Reset PC. Make sure to back up your important data before doing this.

Test with an External Keyboard:

• While troubleshooting, connect an external USB keyboard to see if it works. If it does, this may help confirm that the issue is specifically with the internal keyboard hardware.

After following these steps, hopefully, your keyboard will be up and running again. Let me know if you need more guidance!

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,