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‎03-15-2024 09:45 AM - last edited on ‎03-15-2024 05:03 PM by Retired

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-c0000 (2X9U9AV)

Device Manager 15-03-2024 21_13_50.png

Subject: Help Needed: Missing Biometric Driver in HP Omen-16 Laptop (Serial Number:[Personal Information Removed])

Dear HP Community,

I hope this message finds you well. I'm reaching out because I've encountered an issue with my HP Omen-16 laptop, serial number [Personal Information Removed]. It appears that the biometric driver is missing, and I'm in need of assistance to resolve this matter.

The biometric feature, which allows for fingerprint recognition, is crucial for security and convenience purposes, and its absence is greatly hindering my ability to utilize my laptop to its fullest potential. I've searched extensively for a solution but haven't been successful in finding the appropriate driver and the snapshot were attached above this.

If anyone within the community has encountered a similar problem or knows of a workaround or solution, I would greatly appreciate any assistance or guidance you can provide. Your expertise and support are invaluable, and I'm hopeful that together, we can resolve this issue promptly.

Thank you in advance for your time and assistance.

 

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