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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-19-2020 11:22 AM

HP Recommended
Product: Example: HP OMEN 17
Operating System: Microsoft Windows 10 (32-bit)

MY COMPUTER'S SCREEN IT FREEZES AND I JUST BOUGHT THE COMPUTER A WEEK AGO, CAN SOMEONE HELP ME FIX THIS

 

3 REPLIES 3

‎04-19-2020 12:42 PM

HP Recommended

@IamErik , welcome to the forum.

 

What is the full model or product number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. Here is a guide to help you find it:  https://support.hp.com/us-en/document/bph07555

 

Before providing the information requested, I suggest that you run Windows Update and HP Support Assistant to update HP software and drivers.  Here is the latest version of the HPSA:  https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎04-19-2020 12:52 PM

HP Recommended

The product Number is 6ZJ37EA#ABU and i just did the last updates to my laptop

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‎04-19-2020 01:01 PM

HP Recommended

Thank you for the additional information, @IamErik!

 

Here is a guide that will help you diagnose your problem:  https://support.hp.com/us-en/product/omen-by-hp-17-cb0000-laptop-pc/26122176/model/29191321/document...

 

If the guide doesn't help, I suggest that you contact the seller for help.  When you begin having problems when the laptop is new, it will most likely get worse instead of better.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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