omen gaming hub never loads i always have a spinning circle next to mouse unless i close it

[chugzilla]

omen gaming hub never loads on startup... i always have a spinning circle next to mouse.... unless i close it in task manager.... and this happened after the july 1st update in the microsoft store.... before that it worked fine.... and i have only had this pc 3 days now lol....when i open the gaming hub its the same thing ....spinning circle next to the mouse until i close the hub in task manager ??? whats going on.... ????

hp omen 40L model number gt21-0024

bestbuy sku-6504332

[ub6424]

Hello @chugzilla 

Sorry to hear that you are having problems ... 

(1) To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

or

press [winkey] + r

( run command )

msinfo32

copy / paste the System SKU value

msinfo32

(2) Please tell me the BIOS Version/Date of msinfo32

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

[chugzilla · Accepted solution]

its a brand new desktop from bestbuy....i may have solved it...i went into apps the selected advanced options for the gaming hub and i reset it then rebooted the pc now it works right....so far lol

OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CHUGZILLANEW
System Manufacturer HP
System Model OMEN by HP 40L Gaming Desktop GT21-0xxx
System Type x64-based PC
System SKU 575M5AA#ABA
Processor 12th Gen Intel(R) Core(TM) i7-12700KF, 3610 Mhz, 12 Core(s), 20 Logical Processor(s)
BIOS Version/Date AMI F.21, 3/11/2022
SMBIOS Version 3.4
Embedded Controller Version 79.23
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8917
BaseBoard Version 00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.778"
User Name chugzillanew\joe_1
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 10.0 GB
Total Virtual Memory 18.6 GB
Available Virtual Memory 10.2 GB
Page File Space 2.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes