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HP Recommended

hello everyone, this post is just really about what do i do with this screen. i cannot get my product name due to the fact that i am stuck on the please wait page. i really do not know what to do because this is the first time this has happened too me. for a quick recap, yesterday night (12/5/22) i was playing a few games and my windows os had too update. when I went to go shut it down, it went too the please wait while we install a system update. it did not finish the update on the next day (12/6/22). when i later left the house, i saw my hp pavilion gaming laptop button off. after a few hours, i went too turn it back on. the first startup, the screen went black for a couple of seconds and turned back off. the next startup, the same screen showed up. please send any helpful info and have a good day

3 REPLIES 3
HP Recommended

Hi @rogxer12,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Kindly share the screenshot or the image of the current situation what you see on screen.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
HP Recommended

Hi @rogxer12,

 

We did not hear from you. If you need further assistance, feel free to reach out to us

Elohi_NR
I am an HP Employee
HP Recommended

Hi @rogxer12,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
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