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HP Pavilion Gaming Laptop - 16-a0018ur

Hello, i have problem. I disassembled my laptop to clean the cooling system and replace the thermal paste, while disconnecting the wifi module from the port. Now, it began to work strangely, fall off, turn off, and connecting to networks takes 5 minutes. And by the way, there is another problem with the audio output, after turning on the laptop, it simply does not output sound, you have to change it to another one and back, and only then does it start working. There is also a problem with sleep mode, because by default it should be when I close the lid of the laptop, but in fact it just turns off, all applications are closed. Help, can the problems be solved by me or do I need to go to the service?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Glebtop1ggg 
 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.


Also, request you to please click on this link and follow the steps for a hardware diagnostic test.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @Glebtop1ggg 
 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.


Also, request you to please click on this link and follow the steps for a hardware diagnostic test.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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