second ram stick died randomly

[Sidsco12]

purchased an HP system from the HP website around 2 years ago, and recently one of the OEM Kingston RAM sticks failed. I contacted Kingston first to see if their lifetime warranty would cover it, and they told me to go through HP.

I then called HP support, but was told no replacement could be provided because the system is out of warranty. A few days after that, the second RAM stick that came with the PC also failed.

The system has always been used normally — no overclocking, no physical or software changes to memory settings — so this feels like a clear issue with the RAM itself. Running on only 8 GB stick that didnt come with the pc instead of the 24 GB I should have is really frustrating.

Has anyone else had repeated failures like this with HP OEM RAM? Is there any way to get HP to provide a replacement even after warranty?

[Sidsco12]

Just to add some context: I’ve also noticed that Intel CPUs, even on stock settings, can be picky with certain RAM modules. This makes me think the repeated failures aren’t random or due to my usage - the OEM Kingston RAM seems marginal and may not be fully stable with the CPU’s memory controller under normal conditions.

Given that two sticks from the same system failed independently, I really feel this points to a system-level reliability issue rather than user error.

Has anyone else experienced this kind of repeated RAM failure on HP OEM systems with Intel CPUs? Any advice on getting HP to provide replacements, even out of warranty, would be really appreciated.

[Deep_World]

Hi @Sidsco12,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• The exact HP system model and product number.
• Whether you’ve seen any error codes or beeps during startup, or if the failures were only detected through system instability or diagnostic tools.

In the meantime, here are a few troubleshooting steps that may help isolate the issue:

• Run HP Hardware Diagnostics: Restart your PC and press F2 during boot to access HP PC Hardware Diagnostics. Run the memory test to confirm the failure.
• Check RAM slots: Try reseating the modules or testing each stick individually in different slots to rule out slot-related issues.
• Update BIOS and chipset drivers: Sometimes compatibility or stability issues can be improved with the latest firmware updates. You can find these on the HP Support website for your model.
• Inspect for overheating or dust: Ensure the system is clean and well-ventilated, as excess heat can shorten component lifespan.

While your system warranty has expired, we can still explore options such as:

• Out-of-warranty service: HP offers paid repair services for components.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

[Sidsco12]

ive gone through all the trouble shooting steps with no results where the pc posts, the motherboard beeps 3 long 2 short when the faulty ram sticks are in place. Its an omen 40l and the product code is 7M4Z2EA#ABU. Surely a replacement of the ram would be okay as clearly its not fit for purpose merely lasting 2 years when it should last many more.

[Sidsco12]

I'm following up as it's now been near a week since my last message.

The system is currently not operating as supplied due to repeated OEM RAM failures, and I'm still awaiting guidance on how HP intends to resolve this.

[Deep_World]

Hi @Sidsco12,

Thanks for your response. It looks like you’re still having issue with the System RAM, as per the last conversation this seems hardware replacement might be required. 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World