ssd installing issues

[mango115]

Hello! i got got this new gaming desktop and wanted to add more storage to the pc, i went out and bought a samsung 990 evo plus 2tb. It also said on the motherboard that it needed a heatsink with it to function so i went and bought that and put the ssd in it and installed it in the place where it said "heatsink is needed to install ssd". I load my desktop back up but it does not show up that the ssd was installed in "disk management" i tried to also go into bios but it does not let me go into bios (i tried pressing F1, F2, F8, F10, Esc, Delete to open but none of those keys opened bios.) If anyone could help me with this issue i would greatly appreciate it

[Bill_To]

Greetings @mango115 

Welcome to the HP Forum.

Your PC is exhibiting symptoms, after installing an aftermarket PCIe NVME SSD, similar to those seen on older HP PCs.

This is totally unexpected on a HP 40L MB/BIOS.

The most distressing symptom is not be able to use the HP Startup menu to get to the BIOS or any other startup option.

But it appears you can run Windows. This means the PC can POST and handoff to the Windows boot manager. But the new drive is missing in Disk Management.

You would need to bring the new disk online if the disk is detected in Disk Management. Windows should then detect the new drive as raw or unallocated space.

I would redo the drive installation minus the heatsink to see what happens. You can do this for a while to check system behavior. The drive will not cook under normal use. The drive would throttle, if needed, to reduce temps.

Can you try the 990 in a different PC? Maybe you got a bad 990??

Regards

[mango115]

hello @bill_To thank you for replying and willing to help out. I reinstalled the ssd and its still not popping up to allocate the drive, I'm thinking i have to switch a setting in bios to make it recognize it but it being bad could be a possibility i just doubt it because i got it new in the packaging. As it said it could be a bad ssd but is there anything else that could possibly be preventing it from popping up on disk management?

[Bill_To]

Greetings @mango115 

My pleasure.

You either have a faulty 990 or the second M.2 socket has a problem.

I just got a 1 TB 990 Pro. It's working as expected.

i don't understand why you cannot enter the BIOS ("ESC>F10") when the 990 is installed in the MB. That's really weird.

Every PC I have worked with sets all MB M.2 drives to enabled in the BIOS.

Install your primary OS SSD in the second slot to see if you can run Windows.

Regards