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‎12-22-2020 06:05 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

my desktop crashed, while it was under warranty, i spoke with someone at hp, they sent me a box to send it back but i never received it, and the say it was delivered! i can't get anywhere and i need to contact them! help!

2 REPLIES 2

‎12-22-2020 06:36 AM

HP Recommended

Did you contact their customer support with all the details, tracking number, dates and everything? 

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‎12-29-2020 11:09 AM

HP Recommended

@bettyc369

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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