what is happening with my TPM

[jacobsteen]

So i am trying to get TPM 2.0 but whenever i restart my computer and go into my BIOS to enable my TPM it says my TPM is already available. When i get into my computer and do windows run then type tpm.msc it says TPM not available when i check my device security in settings it says TPM not available.

[Raj2111]

Hi @jacobsteen 

Welcome to the HP Support Community!

I understand that you are having an issues with TPM, I am glad to assist you.

Your computer specs:      https://support.hp.com/au-en/document/c06463281

It has  AMD Ryzen™ 5 3550H with Radeon™ Vega 8 Graphics (2.1 GHz base clock, up to 3.7 GHz max boost clock, 6 MB cache, 4 cores) processor that why the tool does not show up TPM.

If you look in the Device Manager, you will find a security devices category and when you click to expand that category, you will see the AMD PSP security device.

If the above specification does not match your pc specs then theses  article provides information on how to troubleshoot the Trusted Platform Module (TPM):

• Troubleshoot TPM initialization
• Clear all the keys from the TPM

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,