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HP Recommended
Victus by HP 15L Gaming Desktop PC TG02-0000i (491A7AV)
Microsoft Windows 11

In bios the ssd is there, i have checked. It does not pop up on os boot manager. uefi is enabled. what do i do?

3 REPLIES 3
HP Recommended

Greetings @Rinikass 

 

Welcome to the HP Forum.

 

Please provide more info on how you got to a point where the PC can't load Windows.

 

Do you see any error messages at startup? What, exactly, is the PC doing when you depress the power button?

 

The operating system installation might be corrupted if the BIOS sees the system drive but the PC can't run Windows.

 

Did you clone the existing Windows installation to the new SSD? What cloning software did you use?

 

Regards

HP Recommended

Hey, @Bill_To

 

There are two ssd's connected. There is one m.2 ssd (the one with windows) and one sata. If I unplug the sata the bios does not work at all, neither does bios recovery.

 

The windows on the m.2 works, I know that because it was being used in another pc on the same day. The pc knows that there is an m.2 in there, but I can not do anything with it in OS boot manager because it does not pop up there.

 

When I turn on the pc it sends me to choose a keyboard layout and then I can choose between "troubleshoot" and "turn off your pc" (it does not send me straight to bios).

 

Let me know if you need to know more about anything specific!

HP Recommended

Greetings @Rinikass 

 

The PC behavior you are seeing is very unusual. Disconnecting the SATA SSD should not prevent BIOS access at startup ("ESC", "F10").

 

A BIOS recovery would not be advised in your situation. I don't see this issue as a BIOS corruption problem.

 

I still don't know what you have done?

 

The factory operating system should be installed on a HP provided NVME SSD. Can you use the PC in the factory storage configuration (a boot/OS NVME SSD and a platter HDD for data storage)?

 

HP enables Device encryption on W11 Home PCs in the operating system. So TPM is also enabled in the BIOS. It is not advisable to install a system disk having a different W11 OS on a TPM enabled BIOS.

 

Again, I am fuzzy on what you did and cannot figure out how to fix this. The symptoms are confusing.

 

You would have to clone the HP OS image to the second NVME SSD or do a HP Cloud Recovery on the second NVME SSD if you are replacing the HP provided NVME SSD.

 

Regards

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