• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
HP OMEN by HP 15-en0010no
Microsoft Windows 10 (32-bit)

Hello!

 

I have a issue with my computer, I have always used 144 hz on my Omen gaming laptop but for some reason it is capped to 60 hz right now. I have checked Nvidia control panel, AMD Radeon control panel and screen settings on the control panel to change it back to 144 hz but I can only apply 40 or 60 hz. I've updated my drivers and done some research on google and youtube but nothing works. However when I play csgo I have 270-300 fps but can't figure out what is wrong.

 

Do someone know what the problem is?

3 REPLIES 3
HP Recommended

@Erik45

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your HP notebook display settings are not working correctly.  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Hello,

 

I have tried the solutions that you gave me but none of them work. I still can't get 144 hz on my laptop which clearly supports 144 hz as it says in the specs. The only options that shows up for me is still either 60 hz or 40 hz that I can apply on my laptop. what should I do now?

HP Recommended

@Erik45

Thank you for posting back.

 

I appreciate your efforts to try and resolve the issue. If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.