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AL_W103
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2 USB ont the right don't respond in 2017 HP Omen gaming Notebook W106NG

HP Recommended
OMEN by HP – 17-W106NG (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hello community,

 

insofar I was very pleased with mit 1070 GTX Notebook from 2017, but 3 years and 1 month after the purchase the 2 USB 3.0 ports on the right side suddenly stopped working. It seems that there isn't any energy, not a singele device responses or is even detected. The one USB 3.0 Port on the left side works fine.
I ran every HP diagnostic test, but regarding USB the non funktion isn't even noticed by the programs. I installed an de-installed all Win 10 USB Drivers. I believe a new install of Win 10 will not change anything, right?

I also opend the plastic case and found nothing strange inside. All visible cables are connected.

None working USB Ports on the right.jpg

 

1 working USB Port on the left.jpg

 

Does someone have any idea how to tackle this problem?

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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@AL_W103

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c03327635 and let me know how it goes

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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