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2 USB ont the right don't respond in 2017 HP Omen gaming Notebook W106NG

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Microsoft Windows 10 (64-bit)

Hello community,


insofar I was very pleased with mit 1070 GTX Notebook from 2017, but 3 years and 1 month after the purchase the 2 USB 3.0 ports on the right side suddenly stopped working. It seems that there isn't any energy, not a singele device responses or is even detected. The one USB 3.0 Port on the left side works fine.
I ran every HP diagnostic test, but regarding USB the non funktion isn't even noticed by the programs. I installed an de-installed all Win 10 USB Drivers. I believe a new install of Win 10 will not change anything, right?

I also opend the plastic case and found nothing strange inside. All visible cables are connected.

None working USB Ports on the right.jpg


1 working USB Port on the left.jpg


Does someone have any idea how to tackle this problem?

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I have gone through your Post and would like to help


Please follow the instructions in this Link: and let me know how it goes


Thank you


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I Am An HP Employee

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