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ryzen69
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Solved!

2 gb Hardware reserved

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HP Pavilion Gaming Laptop 15-ec0xxx
Microsoft Windows 10 (64-bit)

I recently purchased an HP Pavilion Gaming Laptop 15-ec0xxx with the intention of using its 8gb ram for my work purpose, but after I got it, I realized that the pc is only using 6 gb ram and has reserved 2 gb. i have tried a lot of methods like going to msconfig ect but nothing works. i couldn't even get into the bios settings. i need the fix urgently pls.

 

Thank you.

AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx

Windows 10 Home Single Language 64-bit Version: 19042.804

bios f12

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Paul_Tikkanen
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Hi:

 

Your notebook was designed that way intentionally.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to some models with the AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

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ryzen69
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If suppose I am to add another 8GB or 4GB ram to the existing system, will the total ram used by the graphic card increase with the increase in total ram or will it still stay at 2 GB used in total.

 

Thank you.

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Paul_Tikkanen
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You're very welcome.

 

I forgot what others have indicated when they added a second memory chip.

 

It may be still close to the 2 GB shortage but maybe a little less.

 

Something like 13.5 GB usable out of 16.

 

I am almost 100% certain that adding a second memory chip did not double the memory shortage.

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