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‎12-11-2021 03:12 AM

HP Recommended
Product: Victus by HP laptop 16-d0xx
Operating System: Microsoft Windows 10 (64-bit)

It's been around 2 weeks since I bought my new Victus laptop. It almost always restarts after few minutes of turning on my laptop  and then shows the black screen as shown below. After restaring, the laptop works fine. The computer has been shutdown properly after every use so far. So I'm not sure about the reason behind this screen.  I dunno if it's a overheating issue or not. Please advise. 

 

Thanks in advance.

VideoCapture_20211211-154812.jpg

 

3 people had the same question
1 REPLY 1

‎12-14-2021 12:14 PM

HP Recommended

Hi@RidwanFaruq,

 

Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

Check with connecting different headsets?

 

Check with the BIOS update?

 

check for the windows update?

 

Hope this helps! Keep me posted 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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