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12-11-2021 03:12 AM
It's been around 2 weeks since I bought my new Victus laptop. It almost always restarts after few minutes of turning on my laptop and then shows the black screen as shown below. After restaring, the laptop works fine. The computer has been shutdown properly after every use so far. So I'm not sure about the reason behind this screen. I dunno if it's a overheating issue or not. Please advise.
Thanks in advance.
12-14-2021 12:14 PM
Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
Check with connecting different headsets?
Check with the BIOS update?
check for the windows update?
Hope this helps! Keep me posted
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