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Message 1 of 2
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3F2 Hard Disk Error, despite all Tests Passed

HP Recommended
Omen 15-ce0xx
Microsoft Windows 10 (64-bit)

"Hard disk error" and "please run the hard disk test in system diagnostics" 


"Hard disk 2 (3F2)"


I've run all the diagnostics and continue to have all tests pass, yet I cannot get past this screen. Before I ran this everything worked fine. In fact, I used the HP diagnostics app that came with the Omen and saw it wanted me to update a couple things. I did this and now the pc doesn't work at all. 


Any suggestions?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended


Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Perform a hard reset  (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Restore BIOS default settings
  • Step 3: Test the hard drive using HP PC Hardware Diagnostics
  • Step 4: Reseat the hard drive
  • Step 5: Perform an HP System Recovery
  • Click here: to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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