cancel
Showing results for 
Search instead for 
Did you mean: 
DerButzemann
New member
2 1 0 0
Message 1 of 2
512
Flag Post

3F2 Hard Disk Error, despite all Tests Passed

HP Recommended
Omen 15-ce0xx
Microsoft Windows 10 (64-bit)

"Hard disk error" and "please run the hard disk test in system diagnostics" 

 

"Hard disk 2 (3F2)"

 

I've run all the diagnostics and continue to have all tests pass, yet I cannot get past this screen. Before I ran this everything worked fine. In fact, I used the HP diagnostics app that came with the Omen and saw it wanted me to update a couple things. I did this and now the pc doesn't work at all. 

 

Any suggestions?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
22,280 22,239 993 1,026
Message 2 of 2
Flag Post
HP Recommended

@DerButzemann 

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Perform a hard reset  (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Restore BIOS default settings
  • Step 3: Test the hard drive using HP PC Hardware Diagnostics
  • Step 4: Reseat the hard drive
  • Step 5: Perform an HP System Recovery
  • Click here: https://support.hp.com/in-en/document/c01443463 to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation