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- 3F2 Hard Disk Error, despite all Tests Passed

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05-18-2020 11:57 PM
"Hard disk error" and "please run the hard disk test in system diagnostics"
"Hard disk 2 (3F2)"
I've run all the diagnostics and continue to have all tests pass, yet I cannot get past this screen. Before I ran this everything worked fine. In fact, I used the HP diagnostics app that came with the Omen and saw it wanted me to update a couple things. I did this and now the pc doesn't work at all.
Any suggestions?
05-29-2020 02:45 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- Step 1: Perform a hard reset (do not skip any troubleshooting steps if you feel steps are repeating)
- Step 2: Restore BIOS default settings
- Step 3: Test the hard drive using HP PC Hardware Diagnostics
- Step 4: Reseat the hard drive
- Step 5: Perform an HP System Recovery
- Click here: https://support.hp.com/in-en/document/c01443463 to complete the troubleshooting steps.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee