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Featured blog article:

‎10-02-2026 09:19 PM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598V2AV)
Operating System: Microsoft Windows 11

Hello HP Support,

I am facing a recurring issue with the dedicated AMD Radeon RX 6500M GPU on my HP Victus gaming laptop.

The GPU is detected in Windows Device Manager, but it shows:

"Windows has stopped this device because it has reported problems. (Code 43)"

I have already tried cleaning/reinstalling the AMD graphics drivers, but the issue keeps returning after restarting or shutting down the laptop.

I also ran HP Hardware Diagnostics, but it did not report a hardware failure.

I would like an HP expert to properly diagnose this issue and determine whether the cause is the GPU hardware, motherboard, BIOS/firmware, or graphics driver.

Please provide the appropriate diagnostic steps or advise whether the laptop requires professional inspection/repair.

Thank you.

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1 REPLY 1

‎10-03-2026 03:03 AM

HP Recommended

Follow below post comments one by one and you will know what to do:

https://h30434.www3.hp.com/t5/Gaming-Notebooks/My-AMD-Radeon-RX-6600M-has-a-code-43-driver-error/td-...

 

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