After Complain ST not visit

[Debashis84]

Please check the Complain number -  "Please do not include the serial number or any sensitive information"

7 Days Gone.

1st got a mail from SVC that ST will be visit within 24 hours, Then within 15 mins received another mail that part has been ordered and it will available within next 3 days and ST will be visit.

My simple question is, without visiting and diagnosis how did order the spare?

After over 3 days where ST not coming, I am calling to your SVC and SVC said that spare still not delivered and they also said that they can not give any ETA.

Then I call to your Customer Care number, they said that not a single part has been ordered and they escalated the issue and SVC call to me within an hour.

But unfortunately, nobody call me.

This is totally irresponsible behaviour by HP with customer?

When your ST visited to check and repair the Problem.

If can not given service, why did you give warranty?

Why harrassed the customer so like.

[Animatryx]

Hello @Debashis84 

Thank you for reaching out to the HP Community. I understand your concern and want to ensure it is properly addressed.

We take these matters seriously and will help get this resolved. To allow me to investigate and escalate your case to the appropriate team, please send me a
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