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Audio Broken

OMEN by HP - 15-ce019dx
Microsoft Windows 10 (64-bit)

So, for a while now my audi driver was missing. First thing I did was re install it, the right one for sure, to no prevail, the realtek driver is not showing up but drivers for my monitor with no output and VR headset is working. Please help, I have been holding this off for a while but need to hear sound again!

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Audio Broken

@TonySwig Don't you worry, we've got your back, here's all you need to do:

  • Have you attempted to update the BIOS, Video card & Audio drivers to resolve this issue?
    • If not, here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video and game controllers.

Step 3: You should now see your audio driver name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

 

If the issue with the sound continues, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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