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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-28-2021 02:56 PM

HP Recommended

@Chew-Bah-ka

Thank you for posting back.

 

In order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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‎02-02-2021 01:54 PM

HP Recommended

ok, now I am annoyed.

 

- several posts in this forum

- several personal messages

- HP support FAQs

- HP virtual assistant

- HP support page

- manual case opening from a HP-representative via personal message

- answer received back: "it is not our business, please contact support page"

 

REALLY????

 

Here's what they wrote:

 

"Leider können wir von Beschwerdemanagement Ihre Frage nicht beantworten, weil wir für technische Fragen nicht zuständig sind. Wenden Sie sich bitte an unseren Kundendienst unter die Nummer +49 69 2999 3434.
Alternativ können Sie in dieser Internetseite eine Lösung finden: https://support.hp.com/de-de
Wir hoffen, Ihnen mit dieser Auskunft geholfen zu haben."

 

The hotline above says: "please use the virtual support agent". Seems, that the manual ticket didn't help at all and nobody is responsible. It is great, to receive quick and kind answers here, but a step forward after a few weeks would be fine...

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‎02-14-2021 06:06 AM

HP Recommended

anybody any idea?

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‎02-24-2021 10:01 AM

HP Recommended

Thank you all. The HP-support did contact me directly and we're in a very contructive exchange. If there are any reliable reasons for that laptop behavior, I'll post it here, but for now, we're on a good way to exclude any mistakes and find a solution.

 

I am happy about the kind, direkt contact with that support.

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‎02-24-2021 11:32 AM

HP Recommended

@Chew-Bah-ka

Thank you for posting back.

 

Glad to hear that the issue is resolved. Work on it as per your convenience and keep me posted on the results.  

 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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‎03-15-2021 10:40 AM

HP Recommended

Hi there,

 

now I received my notebook back and: it is not resolved.

- new software on it (including bloodware)

- mentioned on paper attached: hardware changed

- on desktop: the DPC-latency checker tools stayed

- started: everything bad and red

 

So the didn't do a double click on that tools to check that before sending the notebook back.

The problem is not solved.

 

Last chance: please try again. Otherwise I want my money back.

 

With best regards.

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