Audio crackling when I use my headphones

[jaden5234]

I recently bought a HP Victus 15-fa0000. I noticed when I use my headphones there is a crackling and popping sound that occurs every so often. I updated everything and have tried numerous solutions like updating and using different audio drivers. Yet the problem is still there.

Any ideas what is causes this and how to fix it?

[Echo_Lake]

@jaden5234

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you tried the different headphones or earphones?

While you respond to that, let's try these steps: 

Hard Reset: Follow the steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked to Exit Saving Changes?
6. Follow the prompts to restart your computer

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[jaden5234]

Thank you for responding.

I just bought the laptop and only thing I downloaded were two drivers (problem was still there before I downloaded these) and updated to the recent windows. I also tried multiple headphones and the problem is still there.

I tried the solution you posted, and it didn't work, the audio is crackling. 

[Echo_Lake · Accepted solution]

@jaden5234

Thank you for posting back. 

The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue.  The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform System Recovery (Windows 11) This document is for Notebook PCs as well.
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 11)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[jaden5234]

Thank you, I think its fixed now.

[Echo_Lake]

@jaden5234

Thank you for posting back.

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.