02-19-2020 09:43 PM - edited 02-19-2020 09:54 PM
Edit: I'm not sure what model computer I have when I do a serial number lookup it says I have an OMEN by HP - 15-ce019dx . However, for the product name, it says OMEN by HP Laptop 15-ce0xx (when I press fn + esc)
So after I attempted to update to the newest windows version my audio was not working. The installation went fine and there were no errors. However, the two main things I noticed right of the bat are that my tv (connected via HDMI) and audio (built-in speakers and headphone jack) were not working. I'm pretty sure these problems were caused by the update because the version I am on now is working fine. However, when I click on the audio icon on the taskbar the audio device doesn't show Realtek audio like it normally does and I can't change it so I'm assuming its the only device. I did some research and found that sometimes after a windows update, what I'm experiencing can happen. I contacted Microsoft support and they said to go to the HP website and download the correct driver which I did. However, after I installed it using the HP app everything went smoothly till the end when it said no driver was in this package or something like that. Please help I haven't been able to update in at least 6 months and no solutions have worked.
Solved! Go to Solution.
02-20-2020 11:50 AM
@William_ , welcome to the forum.
As you stated, this is a fairly common occurrence with Win 10 updates. I have had it happen several times.
Here is the latest Driver for your audio: https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc-series/1555...
It states in "Fixes" that it "Provides support for systems upgraded to Windows 10 v1809". Install it to see if it helps solve your problem. I suggest that you go into the Device Manager and uninstall the current driver to make certain that there are no conflicts with the drivers.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB
HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink
HP Photosmart 7520 AIO
I am not an HP employee.