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‎02-19-2020 09:43 PM - edited ‎02-19-2020 09:54 PM

HP Recommended
Product: OMEN by HP - 15-ce019dx
Operating System: Microsoft Windows 10 (64-bit)

Edit: I'm not sure what model computer I have when I do a serial number lookup it says I have an OMEN by HP - 15-ce019dx . However, for the product name, it says OMEN by HP Laptop 15-ce0xx (when I press fn + esc)

 

So after I attempted to update to the newest windows version my audio was not working. The installation went fine and there were no errors. However, the two main things I noticed right of the bat are that my tv (connected via HDMI) and audio (built-in speakers and headphone jack) were not working. I'm pretty sure these problems were caused by the update because the version I am on now is working fine. However, when I click on the audio icon on the taskbar the audio device doesn't show Realtek audio like it normally does and I can't change it so I'm assuming its the only device. I did some research and found that sometimes after a windows update, what I'm experiencing can happen. I contacted Microsoft support and they said to go to the HP website and download the correct driver which I did. However, after I installed it using the HP app everything went smoothly till the end when it said no driver was in this package or something like that. Please help I haven't been able to update in at least 6 months and no solutions have worked.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2020 11:50 AM

HP Recommended

@William_ , welcome to the forum.

 

As you stated, this is a fairly common occurrence with Win 10 updates.  I have had it happen several times.

 

Here is the latest Driver for your audio:  https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc-series/1555...

 

It states in "Fixes" that it "Provides support for systems upgraded to Windows 10 v1809".  Install it to see if it helps solve your problem.  I suggest that you go into the Device Manager and uninstall the current driver to make certain that there are no conflicts with the drivers.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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1 REPLY 1

‎02-20-2020 11:50 AM

HP Recommended

@William_ , welcome to the forum.

 

As you stated, this is a fairly common occurrence with Win 10 updates.  I have had it happen several times.

 

Here is the latest Driver for your audio:  https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc-series/1555...

 

It states in "Fixes" that it "Provides support for systems upgraded to Windows 10 v1809".  Install it to see if it helps solve your problem.  I suggest that you go into the Device Manager and uninstall the current driver to make certain that there are no conflicts with the drivers.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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