Audio problem

[CharliAlex]

Good morning,
I have an Omen cb1015nl laptop and for the past few months the audio has been really low. Specifically in photo and video apps, when I watch a movie with the volume at maximum, I can barely hear anything.
I’ve updated the audio drivers but nothing has changed... I also use it for work, so I really need to fix this issue.
Can you help me, please?
Thank you very much,
Charli

[VikramTheGreat]

Hi @CharliAlex,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can help you with this! The HP Omen cb1015nl (part of the Omen 15 series) has Bang & Olufsen audio tuning, which normally offers decent sound, so if the volume is extremely low, especially in video/photo apps, it’s likely due to a combination of Windows audio settings, driver issues, or audio enhancements being disabled.

Let’s walk through step-by-step fixes:

1. Uninstall and Reinstall the Realtek Audio Driver

HP has acknowledged this issue and recommends reinstalling the audio driver:

1. Go to Device Manager > Sound, video and game controllers
2. Right-click Realtek Audio → Uninstall device
3. Check and delete the driver software for this device if prompted
4. Restart your laptop

Then download and install the latest driver from HP: 👉 OMEN Laptop - 17-cb1015nl Software and Driver Downloads | HP® Support

Look for the Realtek High Definition Audio Driver or Audio – Realtek section.

2. Disable Audio Enhancements

1. Right-click the speaker icon in the taskbar → Sound settings
2. Under Output, click your speaker device → Properties
3. Go to the Enhancements tab (or Advanced tab in Windows 11)
4. Check Disable all enhancements
5. Click Apply and OK

3. Check App-Specific Volume

• Open Volume Mixer (right-click speaker icon → Open Volume Mixer)
• Make sure apps like Photos, Movies & TV, or Chrome are not set to low volume

4. Use the HP Audio Check Tool

HP provides a built-in diagnostic tool: 👉Fix Sound Issues | HP® Support

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat